Chicago Dispatchers

Thursday, August 10, 2006

New calltakers in two weeks.

The new class of calltakers everyone has been seeing will be hitting the floor in a week and a half. We appreciate any help we can get, and it's great that the city has hired more employees in the last 12 months than it had in the last 2 years combined. Just sad that they're coming in pretty much on the down side of the busiest season.

And it would be nice to get some more dispatchers to cut down on mandatory overtime. All you overtime junkies, don't worry, they can't hire enough people to cut into your volunteer time. But it would be nice to not be held over for 3-4 hours.

And now that they'll be new on the floor, give them whatever assistance they need. If they ask for advice, give it. If they're not sure about what to make a ticket and they ask, let them know without being condescending. The high-and-mighty attitudes that people develop when they forget that they were new at one point too, don't do anything but divide us more.

And new people, if you're reading this, drop the attitudes. The last couple of groups of new hires have had attitudes aplenty when seasoned employees have offered suggestions or help. That attitude is equally divisive.

5 Comments:

Blogger SCC said...

Just published about you and linked you. Good luck

10 August, 2006 23:02  
Anonymous Anonymous said...

Why can't we get overtime????

The POLICE!!!!

Good luck to new call takers. Try to shift thru the nonsense!

Hey why are all suspicious people calls 1A PRIORITY??? Ridicules! Why are we always assisting FIRE on sick old people in nice neighborhoods?

waste of resources!

11 August, 2006 02:09  
Anonymous Anonymous said...

Thank you SCC for your support. I've been a big fan for awhile now of yours.
209am
The priority put on jobs is set by CAPS and the CAD system. Neither calltakers or dispatchers are allowed to downgrade an event type for any reason.
When fireside req cpd asst on a call we must respond. Normally in the cases of sen citz they are concerned with forced entry with minimal time delay. Remember you don't hear how the person might be sounding on the phone like the cpd and cfd calltaker does.

11 August, 2006 04:51  
Anonymous Anonymous said...

Ask the new calltakers not to make people arguing an aasault in progress or teens fighting a batt in progress, a diturbance with teens is more than appropriate, especially with no complainant, thanks..

11 August, 2006 09:56  
Anonymous Anonymous said...

ok what list are the new call takers coming from?

12 August, 2006 21:04  

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