Do we need afterschool English tutors?
From a Let's Talk Chi Town 911 thread:
anonymous said...
I don't want to start ragging on pco1's here, but when, as a dispatcher you get a horribly written ticket, do you ever look up to see just what idiot sent it over? And does everyone else seem to find that it's the SAME horrible calltakers ALL the time!!
Not to leave dispatchers out, but sometimes when they are working in a call-taking capacity, they TOO send over crappy tickets. Sometimes I think we NEED to have Spell Check on our computers!!! And how long does it really f'n take to RE-READ what you just wrote to make sure that it actually makes SENSE and matches the event type that you just made it !!?????
Now, there's a thought. Yes, we find ourselves guilty of looking to see who sent a ticket, and with all the messages that go around to zones asking "What the...ev# xxxxx," we assume that we have plenty of company. Yes, we find that certain calltakers and dispatchers send over "horribly written tickets" more frequently than others. But we don't need to have Spell Check, we need more focus in the hiring process on English and "grammer (sic)," as one of our readers mentioned.
However, we've all had our mishaps and lapses, some people just have them more often than others, while some just have them all of the time. Noone's perfect, blah blah.
But some of the tickets are perfectly pathetic.
posted by CPDDispatch @ 12:05 AM
5 Comments:
Come on now, been there, done that. We are all just so conscious about finishing our conversation with the person standing over us or should i say ready to get off busy and take my next very inportant hangup call, or pervert and spych conference that we just send it as we type it. Without reading it and yes I am one of those dispatchers that do look up the person but one i want is say is I do not never have put on my red light to cry to the supervior. I just put it to memory and can name some of the best and worst of them. I think they just really do not realize that on busy zones we dont have time to pre read anything. We open and read/simulcast as it is being dispatched. So yes you make me sound like an idoit then you better believe I want to know who I owe it to.
It is VERY RARE that anyone at the OEMC gets a sincere Thank You, or even a pat on the back for a Job Well Done.
kmart -
yes, callers SHOULD know the color and # of doors vehicle they are talking has, but unfortunately, too many DO NOT know that basic info
8:08, you are absolutely correct! Call takers can only include in events what is told to them by the usually UN-informative caller they have on the line. I swear, I think some people go out of their way to hand the cell phone to the ONE person in a crowd who knows the absolute LEAST about what is happening in any situation, including, but in no way limited to the exact address of occurence, let alone what color a car is or how many doors it has!! "Why are you asking me so many stupid questions, just send the f***ing police!!" And don't even get me started on the foreign language callers who don't know enough basic English to ask for help in the U.S.of A., but then get pissed at ME because I can't understand their incoherent jabbering!!
The pco1's that send shit tickets are the one's that take the fewest calls, so they have no experience
they don't care about the police
or the dispatchers, all they care about is what fast food place gets their business for the day, along with who's selling candy!
Post a Comment
<< Home