Training
A visitor posted on the "HBT" thread and mentioned that we need to be trained, as dispatchers, on how to handle HBT incidents on our end. We agree.
We have no in-service training at all. Once we're passed (many undeservedly) and put out on the floor after our two to three months of training, we'll never be formally trained on anything again, unless we go on leave and get retrained before getting put back on the floor. Aside from roll call training, all we have to rely on are "Training Notices." Who really benefits from them?
By the way, we also wonder how some people made it through training. There are certain people who don't seem to know their heads from holes in the wall, but have been dispatchers for many years and stressed almost every last person who's worked with them.
Update: In light of the first comment, allow us to say this. We did not mean, in any way, to slight the people who worked the back Citywides and handled the HBT over the course of 24 hours. Our take was that we're not trained for such, and if the slightest thing goes wrong on the Citywide end, the dispatchers are left to hang the blame on, due to lack of formal instruction. We believe there's a years-old SOP on HBTs that's practically dry-rotted.
posted by CPDDispatch @ 12:00 AM
4 Comments:
I worked the HBT and was privy to the PCAD transmissions going back and forth. It was very clear that when the offender called 911 the Dispatchers were trying their best, but were at a loss not knowing what or what not to say. It was impossible for us to know when he was on the phone with you and what he was saying without the appropriate communication links. We may have been able to intervene in the conversation or given direction on whom to patch the call to but again, available technology from you to the scene would be a mandate. The absence of training for dispatchers can be an issue, but can you really train to intercept a call from a deranged individual holding a hostage and react to what he is saying? Sometimes the seat of our pants is all we have. Good job in a trying time. Thanks for helping.
Chicago Dispatch, you said in the original post that some dispatchers "don't seem to know their heads from holes in the wall"
Could you be talking about David C. aka mushmouth, or Mary S-T aka hairy leg bitch, or the person on cw3 with 2 first names who spends more time in the office fucking off than actually on cw3?
2 first names ! lmao!!
You can blame the no in-service training on our illustrious administration. They won't allow it to happen.
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