We should also add that

We read the comments section under the post by SCC. One of the suggestions we'd like to add is that no, we shouldn't be made to send the police on non-police matters. There was a time (many years ago before we were turned into a "customer service center") when we were allowed to tell people "No, we're not sending the police because that's not a police matter." And we wouldn't get served with a CI number and a suspension for "failure to provide police service because someone's fries were cold and he/she wanted a refund."

And to that end, we provide this open forum for people (especially PCOs) to weigh in on what other changes need to be made. Procedure-wise, not management-/administration-wise.