You talk about a glass ceiling,

We're thoroughly convinced that the next decade or two will not bring forth anyone who's worked his/her way up from the Operations Floor to a level/position that doesn't require being in uniform.

Unless, of course, it's some nice detail spot while you're still a PCO. We have people detailed off the floor who really never worked the floor on Madison. And probably never will.

But we still don't see any of them making it past floor supervisor, if that far. In the history of OEC, only two people (okay, three if you count J.A.) have made it from Operations to a position ranked higher than Watch Manager. One was a monumental fuck-up, one is in the corner office now.

And amazingly, the one who's there now was never a dispatcher or calltaker, and has more of a grasp on what we do than the MF (that's monumental fuck-up, not what you thought) who was both.