Keep your damned criticism.
Well, the media's in our asses again. At least it's not the front page, but it's the editorial page of the Sun-Times. As usual, shock value and half-stories prevail. For those of you who are starting refusals to patronize media outlets (Good man/woman), we'll dice the editorial up into misinformed excerpts here. And they can take this information and print it in their rag.
It took an appalling 26 minutes for dispatchers to direct police to a bloody brawl.Okay, that's already a known fact. What's not widely known is the reason(s) why. The investigation just began this week. You've printed that officials say it should be done within 30 days. Jumping the gun, perhaps?
Officials said the response time...should be 2 to 3 minutes.Right, in spite of police department general orders that allow for 10 minutes to dispatch Priority 1 calls. In spite of the general citizen belief that in a city of 3,000,000+ citizens, there are enough police to address everyone's "issue" immediately. Keep believing misinformed "officials" who can't decide whether we take 57 million or 2 billion calls a year.
...Not everyone left adrift of the 911 system is so lucky. In 2002, [Ronyale White] call 911 four times before she was shot to death by her estranged husband.And it was determined that the call was dispatched within the established time parameters. There was effectively no delay in the dispatch of that initial call, and it was officially determined that the officers who were dispatched within those time parameters did not respond in a timely manner. But all that information detracts from the mud-slinging aimed at us. [PCOs: We TELL you that if they can pin it on you, they will. Even if it's NOT your fault.]
Hundreds of 911 calls are made a day.Really? Try thousands. On a busy day in the summer, we can easily surpass 20 thousand 911 calls in a 24-hour period. And on the best of days, there are less than 40 people assigned per hour to handle up to 1,200 calls in that hour.
Not to mention, what about your quotes of "57 million" and "2 billion" per year? 57 million calls a year is 156,000+ calls per day. But saying "hundreds" minimizes our jobs instead of acknowledging how much work we do well. Now that something's gone wrong, we're just pieces of shit to blame things on.
It would be unreasonable to expect a flawless performance by dispatchers and police. But there is no room for error when lives are at risk.Then hire robots. You can't put stipulations on what should and shouldn't be flawless. Either you expect flawlessness or you don't. How can you admit unreasonable expectations, and in the next sentence say the opposite? Self-contradictory statements hold no water.
At the very least, there should be no second chances for dispatchers and police who compromise or undermine this system.So then the policy should be "Revolving Door." You keep your job until you *allegedly* fuck up once. Then you're out the door to make room for the next sucker to hang around until he/she "fucks up" and gets thrown to the wolves. The 3rd Floor Atrium might as well have an alligator pit dug out in the middle of it.
We recall a time a couple of years back when CPD had a "Media Day" of sorts. When the media laid weeks of hell on the department for police shootings, CPD invited the media to do simulations at the range, and they found out that the job they were criticizing wasn't the simple task they assumed it to be.
And we think that OEC Administration should do the same. Invite the media to sit in with 911 calltakers and dispatchers and find out firsthand what a stressful, daunting job we undertake every day.
But that's a pipe dream. We'd have to be backed and not get "thrown under the bus." We'd have to be *believed in* and have someone on our side.