Chicago Dispatchers

Tuesday, August 22, 2006

You do the math.

Why is it that the public is continuously informed that there is enough manpower to cover the city's emergency needs if:

  • There are, according to averages, over 6,000,000 911 calls now per year;

  • The PCO1 (Calltakers) roster lists less than 250 PCO1s to handle these calls, and a few of those are detailed off of the Ops Floor;

  • Operations can hardly maintain the "stats" that management expects, even with the overabundances of voluntary and mandatory overtime worked by PCO1s and PCO2s;

  • And the Police Department claims to have over 13,000 sworn members, over 3,000 of which are in supervisory positions, to respond to the calls for service? And this number doesn't take into account those sworn members who are detailed to special units (or desks) and do not respond to radio calls at all?


  • We shudder at the thought of what would happen in a true emergency situation. Does anyone honestly think the city is prepared for such?

    In light of comments posted, we would like to add that we think that the "As soon as resources permit" farce that we're told to pawn off on citizens when they ask when they can expect the police is ludicrous. It helps set us up for the inevitable CI numbers that come for Delay of Dispatch when citizens (and our own bosses) fault *us* for the lack of police manpower, and as a result, failure to help them get prompt police service.

    11 Comments:

    Anonymous Anonymous said...

    You can't believe that the 911 center is really properly staffed - just yesterday in rollcall the wm gave on the spot time due to 4 dispatchers and 4 calltakers and still had people working ot from the 2nd watch and asked the 3rd watch to work thru lunch!! Seems like they have all the money needed to pay for overtime but no budget to staff the place adequately. More dispatchers coming in Sept, maybe 20 I hear but will it help in a real emergency or disaster???

    22 August, 2006 22:34  
    Anonymous Anonymous said...

    so they hire 20 dispatchers , but how many will get fed up and quit or get fired during that same time period. How many of the new 20 dispatchers will make it thur training and probation, how many of those will quit once they find out how much bs you have to accept and put up with to do the job

    22 August, 2006 23:14  
    Anonymous Anonymous said...

    What LIST are the New Dispatchers being Taken FROM????????

    23 August, 2006 11:17  
    Anonymous Anonymous said...

    They are taking the dispatchers from the old list and bypassing the calltakers who are eligible for promotion.!
    The whole city is understaffed. I'm sick of telling people when resources permit or watch for the police ( for the citizen who doesn't know what the word, " resource" means. Hey! you're getting the snot beat out of you, and I can hear your head bopping off a wall. Now I tell you watch for the police as I send the ticket to a zone with 150 pending jobs. I know full well there won't be a police car there for at least 45 mins, that's a long time to get the snot beat out of you.
    The same guy now has to call back 911 5 times to see if the police are coming (we need 3000 more coppers on the street by the way) By his 5th call he is more pissed off at you than the guy who beat the snot out of him.
    It's a scamming sham all this lying to the public, I'm a taxpayer too, I'm the public. We ever have a disaster, each man on his own. There won't be any leadership in the building, those pussies will just run away. Get in thier super duper back to the future black suburbans and flee.

    23 August, 2006 12:55  
    Anonymous Anonymous said...

    12:55 I'm guessing you are a calltaker and not a dispatcher, though I've been wrong before.

    The problem is not "not enough police". The problem is too many nanny-state call types, and a VERY inefficient police department with thousands hidden doing God knows what.

    I have no idea where the moderator got the 3000 supervisors number from, and I think its wrong. But there definitely are not police where they are needed. 13000 POs total? The 7500 that are on the streets should do a giant missing person case report for the 5500 that haven't been seen in years.

    And no, I'm not saying there should be 5500 more police answering up for calls. The call types should be cut back to those that actually relate to the role and responsibilities of the sooper-dooper-street-troopers. Not baby sitting, not reports, and not flying all over the district as a social worker. Cut the calls and there are enough police already there to handle them.

    Get the missing 5500 to show up for work and put in a day's pay and Chicago would have the tranquility of Vatican city within a week.

    23 August, 2006 13:02  
    Anonymous Anonymous said...

    1:02 -- AMEN!!!! But, it will never happen. Somehow, keeping the public happy has become the foundation of this job, instead of keeping the city safe and secure. They are trying to accomplish this by catering to the public as customer service reps who are there for just about every need they have. Your nabor's sprinkler is watering your yard? Sure - police will be there when resources permit. Or -- What? You didn't send the police on that call and now the citz is calling back to complain? CI #, baby. I am sure the police complain about all the stupid, ignorant calls they get - but if it is between unhappy po's and a CI # - I'm sending the police.

    23 August, 2006 17:18  
    Anonymous Anonymous said...

    5 18
    Thank you. The ignorant citizen
    who has no control over their own
    life only has control over punishing you, because you asked their name and they go to CApS Meetings!!! DAMNIT! AND THEY'RE A VICTIM AND DON'T HAVE TO LEAVE THEIR NAME, AND YOU ASKED HER TO CONFIRM HER ADDRESS IN A DEEP VOICE AND THAT WAS RUDE @!! = 3 day suspension,,,
    F&^%^k oemc and those 4th floor jags, I hope one day they call for a real emergency and they can't get thru because a$$hole is annonymous calling back again for the 19 th time because there is kids standing on his corner. And we have to power to tell people NO! it's not against the law! No police for you! AND HANG UP!

    23 August, 2006 18:08  
    Anonymous Anonymous said...

    correction
    because we don't have the power to tell them no.

    23 August, 2006 18:09  
    Anonymous Anonymous said...

    I tell you what, if there is ever a REAL emergency situation, like New York dealt with in 2001, my happy ass is walking right out the door, hopping the fence and walking home! To hell with this job and this city! (and you can be sure there will be a police car BLOCKING the exit to the parking lot. It has happened before not that many years ago....)

    23 August, 2006 21:53  
    Anonymous Anonymous said...

    0953
    Yep forgot about that little number! Guess we gonna have ourselves a great big 10 1 party at the gates then.

    24 August, 2006 00:04  
    Anonymous Anonymous said...

    How do you think we feel out here working the streets?
    JUST ABOUT THE SAME!

    25 August, 2006 03:20  

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