Deputy Director of Police and Fire Operations.
Whatever it's called, who is it going to be? Who's going to be the next direct head of Police Communications, with the added responsibilty of Fire Communications? What direction will this person take us in, and will it be someone from within? Or will it be someone from outside who has no clue about what we do/put up with/go through on a daily basis?
We wonder. More accurately, we sit on the edges of our seats in anticipation for the Next Chapter.
posted by CPDDispatch @ 3:05 PM
11 Comments:
People always joke that it "can't get worse than it is now", yet we have been mis-managed by the same person/people for years. The future will probably bring more of the same as what we are dealing with now. Unfortunately.
Gee what did I miss?!?! What happened? Acting isn't in power anymore ?
Just wondering...
on average, how many calls per hour do you take??
'acting's' position has been posted as an open bid
who knows what that means for us
leo
10 yrs ago taking over 10,000 calls a day was a big deal.
Now third watch alone handles that many on a summer day.
4th of July from 9 til 11 we took in close to 6000 calls.
Ok ok , I'll throw my hat in the ring!! Someone send me the paperwork...LOL
Shhhhhhh, don't say anything but.....I'm coming back!
>>>>>1:10 PM
Just strolling in from the Cubs game. 6000 calls in 2 hours????? How many dispatchers? HOLY SHIT
I have managed call centers before and that blows my mind. jeesh
4th of July night there was about 65 calltakers working
normally we have 25 working
leomemorial said...
>>>>>1:10 PM
Just strolling in from the Cubs game. 6000 calls in 2 hours????? How many dispatchers? HOLY SHIT
I have managed call centers before and that blows my mind. jeesh
1:32 AM
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WOW - You've done it all haven't you. I read your cr@p on SCC as well and you really think that you are ALL THAT!
Get a life somewhere else troll.
7:27 I agree with you almost 100%. The only exception is that some of the "old CPD" supervisors learned rather quickly back in the mid-90s. Not really how to do our job. More that they would never be able to do the job at its worst. They watched POs, corpse cadres (ha ha, just kidding) and many, many civilians fail on zones 6, 8, 10 and 12. They heard from those who could do it how hard it was.
I was one of the civilians who was eventually given a good deal of deference by 5 of 6 of the original watch managers. 5 of the original 6 understood to some degree or another that zones 6, 8, 10 and 12 on 3rd and often on 1st are brutal, brutal places where sometimes dispatchers have to make decisions that most field supervisors refuse to make.
I wouldn't go so far in defense of the original supervisors though. There I think the ratio was perhaps closer to 60 or 70% who pretty quickly got defensive for their good workers. Which helps, because their good workers on zones 6, 8, 10 and 12 are basically acting watch commanders or district commanders for two districts in several ways. There sure as hell will be second-guessing, and a good boss will defend split second emergency management decisions (within reason), just like any good boss would do out on the streets.
If some of those supervisors didn't "get it" rather quickly, I'd have been shot, stabbed, anally raped and torched by various field supervisors who had NO idea what it was like to clean up a zone.
Sorry for the long incoherent sentences. As always, my best description of a good supervisor is one who tries to keep good employees working AND OUT OF TROUBLE, and who defends good employees from unwarranted attacks.
There were a good number of those bosses who got pretty good at those skills pretty quickly.
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