Chicago Dispatchers

Thursday, December 13, 2007

Watch Operations

There is something rotton in OEMC. The chain of command, always susceptible to corruption, appears to be suffering. IT would seem that the watch managers have been dealing with a high level of outside interference of late with regard to day to day operations. Overtime hires, management of call volume, personnel shifts, zone assignments, and even day off group changes have all been issues either directed by, or become an issue with, upper management. As a result, Blogmaster asks the question: who really runs the watches? Is it the executive director or the deputy director of police operations? Is it the watch manager? The front line supervisors? Or even the watch secretaries and the pcos?

The watch operations, for the most part, run pretty seamlessly. With the help of good secretaries, the front line supervisors and watch managers should be able to make organizational decisions about operations based on knowledge of available personnel, past experience, and the facts at hand. They get paid big bucks to make these operational decisions. Why then, are we seeing so much outside interference? Micromanaging can be a dangersous thing: those things that are legitimately concerns of upper management ultimately are lost, watered down, or overlooked when the suits are devoting their considerable time, resources, and ahem TALENTS, to the everyday minutia that has rightfully been delegated to their minions.

And to those pcos who contribute to this phenomenon by circumventing the established chain of command, Blogmaster respectfully requests that you stop. Stop going around the watch managers to complain about issues that are not worthy of upper management, including petty squabbles, perceived slights from co workers or supervisors, dog changes, denial of comp time or the dozens of other issues that the watch manager should have the final say over. And to those suits, if you are paying attention, please stop the interference as well. It undermines the credibility of the front line supervisors and watch managers, it contributes to the perception that certain folks dont have to play by the rules, and it is bad for morale.

13 Comments:

Anonymous Anonymous said...

There is a lot of sense to what you say, blogmaster. I agree.

13 December, 2007 19:32  
Anonymous Anonymous said...

WHOOOOOOO!!!!!!!!!!! YES YES YES!!! I AGREE 2000%!

13 December, 2007 20:57  
Anonymous Anonymous said...

hey blogmaster, any comments about the pco who had the monster nads to refuse an assignment (because it wasn't said pco's "regular zone") by just refusing to work at all and going home before the day even began? sure it is nice to have a regular zone, but we are all paid to dispatch at any position. a radio is after all a radio no matter where in the room it is. let the turmoil begin when the suspension comes down for this one. this might be the 8.9 quake that really brings our world crashing down.

14 December, 2007 19:31  
Anonymous Anonymous said...

The PCO2 walked out of roll call, went up to the floor & confronted a supv to change her assignment , was told NO and was also informed of ci# would be initiated, she responded with "I'll get ci# on all the supv for their negligence or whatever to their duties" and went home 'on medical'. My guess , she will not show up tomorrow! Any bets?

14 December, 2007 21:10  
Anonymous Anonymous said...

initials please!!!!!!!! and what watch!!

14 December, 2007 22:11  
Anonymous Anonymous said...

Oh...shoot! I should've taken that bet , poster 21:10....I would've won. She sure was there today , and they threw the same "bad" zone at her.........but not a word other than "here". Who says there is no drama on 2nd watch!

15 December, 2007 16:21  
Anonymous Anonymous said...

maybe the pigeons at the nads she had in roll call the other day. and that zone isn't "bad" just misunderstood, in need of therapy, and detox, and possibly an exorcist.

15 December, 2007 17:26  
Anonymous Anonymous said...

oops, I left off the "e". I meant "ate the nads" stoopid finger tips

15 December, 2007 17:27  
Anonymous Anonymous said...

That zone isn't bad .....its just "bad" to/for her! You actually are busy over there as opposed to the sleeper zone she is used to!

15 December, 2007 17:56  
Anonymous Anonymous said...

I know it is not bad. I was just being sarcastic.

15 December, 2007 19:00  
Anonymous Anonymous said...

Somebody is having a bad meltdown day. I think it's fair to say as a pc02 that everyone one of us has a non-favorite zone. Some "slow" zones are more obnoxious to work than the "busy" zones. Yes we are all suppose to be able to work all zones (some more efficiently than others lol). It could be one of 2 things at play here.
#1Moral and unity is so low on the floor that instead of saying " here" and asking a co worker nicely if they would be willing to switch places for the day, we decided to go cry like a baby to the bosses and let them know our problems.
#2 It's part of the new "ME" generation. It's all about the me's and the give me's now! because I'm entitled to it! just because!
I'm hoping it's the earlier suggestion.

17 December, 2007 01:06  
Anonymous Anonymous said...

happy holidays to all the dispatchers. the morale problem you all are seeing is the same with us for the simple reason is that we all forgot the concept of being a family and sticking together. we both deal with the same issues,we are severly understaffed,we deal with the lack of respect from management and the general public. the thing we all need to practice this holiday season is to end the petty bickering we have with each other and become a family again. the thing that the old time police and cos had that we do not have is they were a family,they looked out for each other and backed each other up and if someone was hurting or in trouble,they rallied together as a family. to my fellow disptachers and officers ,happy holidays and lets make a conscious effort to take care of each other and to be good to each other this holiday season because at the end of the day the only thing we have is each other.

17 December, 2007 15:39  
Anonymous Anonymous said...

PCO2 that walked out of roll call has been served a CI# for insubordination!

18 December, 2007 22:21  

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