Chicago Dispatchers

Wednesday, January 30, 2008

Welcome Training Division

Blogmaster welcomes back those members of the training division back onto the floor, including their supervisor who is, after all, an SPCO and a former dispatcher (quite a good one too), albeit only for a day. It was quite refreshing to see fellow pcos working the floor on the busiest watch side by side with the operations staff. Blogmaster only wishes it were more often--like perhaps when actual classes are not in session (mostly all the time) for a variety of reasons, including adding a few extra bodies to the watch (any watch) which is always welcome. But even more important is the simple fact that the trainers need to keep up their skill sets for dispatching, handling calls, and cad use in real time under real operations in order for them to be knowledgeable and credible and give the newbies the very best training. This is even more important given that the city and the oemc have a very poor track record of supporting the training division and its mission--they don't even have adequate office space which Blogmaster views as another sign of complete disrespect for operations.

Blogmaster only wishes this newest development weren't so suspect. It is hard to believe that this initiative comes solely from the training division itself. The last time detailed folk were forced to come back the the watches it was at the behest of the acting deputy director (recall that whole 80%-20% fiasco) and was deemed a failure almost from the start (nevermind that it was SET UP to fail). Could it be that the suits are FINALLY looking into better utilizing the existing resources at hand and concluding that perhaps--just perhaps--the training division could spare some of its pcos some of the time to actually do the job they are being paid to do? After all, with no classes in session, no prep for future classes imminent, and not much else to do what is the point in keeping 5 or 6 pcoIIs detailed there permanently?

Despite managements blather, Blogmaster does not buy the ridiculous line that the training division is busy doing "other things". There is minimal budget, resources, equipment, facilities, or political will within oemc for "other things" aside from the occasional pdt class or cpd training session. If there were, we would all be seeing new training notices, directives, and sops ad nauseum. There would be a REAL comprehensive and widespread public education and information campaign about 911. There would be consistent and persistent training of current employees in new techniques, best practices, and efficiencies in processing 911 calls. There would be alot of accessible comparison data among and between chicago and its suburbs and other large cities so that benchmark standard could be developed and implemented. There would be techniques being developed for dealing with stresses of the job, development of new methods of teaching newbies, and ongoing professional development for the trainers themselves. But Blogmaster digresses and realizes that what is being described would NEVER happen here, not as long as the top suits at oemc are political hacks and that the details are merely another way to reward cronies, curry favor, or payback political favors. Because, really, we all know its not about filling such spots with the most qualified and the best people.

12 Comments:

Anonymous Anonymous said...

Is there a reason though why the four of them had to sit in pairs on two zones? Why they didn't just use them to plug the holes?

30 January, 2008 23:09  
Anonymous Anonymous said...

What? And possibly put them on zone 6, 8, 10 or 12?? The heck you say.

30 January, 2008 23:14  
Anonymous Anonymous said...

well at least it's a start.....i mean i would rather come back on the floor for the first and work with a fellow trainer than have to work with some ass that's just gonna talk crap about my dispatching abilities the minute i walk out the door.

31 January, 2008 09:12  
Anonymous Anonymous said...

Yeah it was nice to see those trainers out there but when are the other detailed employees going to make their appearances? How bout investigations, administration, tech services???? They're all PCOs right? Shouldn't they keep their skills sharp, too to do the job they get paid for?

31 January, 2008 12:21  
Anonymous Anonymous said...

Blogmaster-why are all your entries SO LONG? I mean 4-5 LONG paragraphs every time!? Just a comment. . . . .

31 January, 2008 23:07  
Anonymous Anonymous said...

Blogmaster stated, "...If there were, we would all be seeing new training notices, directives, and sops ad nauseum." WRITING SOPS IS NOT A DUTY OF THE TRAINING STAFF. IT IS RESEARCH AND DEVELOPMENT'S JOB AND THAT POSITION IS FILLED. TRAINING NOTICES ARE BASED ON SOPS. "There would be a REAL comprehensive and widespread public education and information campaign about 911." FEEL FREE TO GO TO YOUR BEAT MEETINGS AND COMMUNITY FAIRS. THE TRAINING STAFF IS THERE IN THE EVENING AND ON WEEKENDS, REGULARLY. "There would be consistent and persistent training of current employees in new techniques, best practices, and efficiencies in processing 911 calls." ROLL CALL TRAINING BY THE TRAINING STAFF WAS MET WITH SNICKERING AND DISDAIN. "There would be alot of accessible comparison data among and between chicago and its suburbs and other large cities so that benchmark standard could be developed and implemented." AGAIN, COME ON OUT TO THE BEAT MEETINGS. ALSO, DIDN'T SPO EH USED TO GIVE THOSE OUT IN ROLL CALL? DID THAT IMPROVE ANYTHING? I THINK NOT. "There would be techniques being developed for dealing with stresses of the job.." ASK YOUR COWORKERS WHO JUST ATTENDED THE FIRST STRESS MANAGEMENT SESSION. THEY LOVED IT. "..development of new methods of teaching newbies..." NEW ASPECTS OF THE CLASS ARE BEING DEVELOPED REGULARLY SUCH AS THE STRATEGIC DISPATCH EXERCISE, INTERACTIVE GAMES, AND POWERPOINT PRESENTATIONS, JUST TO NAME A FEW. "...and ongoing professional development for the trainers themselves." ALTHOUGH THE BUDGET IS RESTRICTIVE, OUR TRAINERS ARE APCO CERTIFIED INSTRUCTORS, CPD CERTIFIED CIT COURSE GRADUATES, HAZMAT CERTIFIED, WMD CERTIFIED, LEADS CERTIFIED INSTRUCTORS, AND MORE. KNOCK ON THE CLOSET AND ASK TO SEE THEIR AWARDS, CERTIFICATES, CITATIONS AND LETTERS OF APPRECIATION - LOOK, STOP HATING ON THESE PEOPLE - YOU DON'T HAVE A CLUE WHAT THEY DO AND ALL THIS NEGATIVITY IS GETTING VERY OLD - THEY COULD'VE SAT ON ZONE 6 AND IT WOULDN'T HAVE BEEN ENOUGH - WHAT WILL YOU SAY WHEN THEY DO? THEY SHOULD'VE BEEN ON ZONE 10? FIGHT THE REAL ENEMY - THE TRAINING STAFF ISN'T IT. ONE LAST THING: THESE ARE PEOPLE WHO HAVE BEEN HERE 10 YEARS - THEY AREN'T SOME GOOFS OFF OF THE STREET - YOU WORKED WITH THESE PEOPLE AND KNOW THEY HANDLED THEIR BUSINESS ON THE ZONE - THAT'S WHY WE CAN'T GET ANYWHERE AS A GROUP - TOO MUCH INFIGHTING - STOP IT, PLEASE!!!

31 January, 2008 23:34  
Anonymous Anonymous said...

Well it's fairly OBVIOUS that U are one of the training staff. No one else would be THAT defensive!
Geeesh!!!! Take a chill pill.

I'd also like to say, that although some of the training staff have 10 years on the job (i cant say 10 years of zone EXPERIENCE-since they've been off the OPS floor so long), not ALL of them have been at oemc for 10 years. Not that that's a big deal to me personally, but you're the one who said "these are people who have been here 10 years".

Anyways, good luck with the training thing, it seems like you really enjoy your job.

31 January, 2008 23:58  
Anonymous Anonymous said...

I like the long posts.

01 February, 2008 11:14  
Anonymous Anonymous said...

I think they should be longer.

02 February, 2008 10:39  
Anonymous Anonymous said...

Long posts are good,

02 February, 2008 14:52  
Anonymous Anonymous said...

mmmmm long post

02 February, 2008 22:46  
Anonymous Anonymous said...

Long posts are cool!

03 February, 2008 12:32  

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